Learner outcomes

The purpose of this continuing education course is to inform nurses about the process and benefits of telephone triage and telehealth nursing.  After studying the information presented here, you will be able to:

• Describe the history of telephonic triage
  
• Articulate the role of the telephone triage nurse
  
• Define telephone triage and telehealth
  
• Discuss the five steps of the telephone triage process
  
• Ask the four triage questions that apply to all patient presentations
  
• List four common reasons for triage call
  
• Describe the benefits and risks of telephone triage
  
• Illustrate desired patient care outcomes of triage.

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